Measuring E-Commerce Customer Satisfaction and Loyalty in Jakarta Using E-SERVQUAL and IPA Case Study JD.ID. Indonesian Journal of Computing, Engineering, and Design (IJoCED), [S. l.], v. 7, n. 1, p. 43–60, 2025. DOI: 10.35806/ijoced.v7i1.506. Disponível em: https://ojs.sampoernauniversity.ac.id/index.php/IJOCED/article/view/506. Acesso em: 16 apr. 2026.