1.
Measuring E-Commerce Customer Satisfaction and Loyalty in Jakarta Using E-SERVQUAL and IPA Case Study JD.ID. IJoCED [Internet]. 2025 Apr. 14 [cited 2026 Apr. 16];7(1):43-60. Available from: https://ojs.sampoernauniversity.ac.id/index.php/IJOCED/article/view/506