OPERATIONAL RESILIENCE AND EFFICIENCY OF PRIVATE UNIVERSITIES IN SOUTHWEST NIGERIA: THE COVID-19 PANDEMIC EXPERIENCE
DOI:
https://doi.org/10.46273/jobe.v10i1.203Keywords:
operational efficiency, operational resilience, mission critical servicesAbstract
The study investigated operational efficiency through operational resilience of private universities in Southwest Nigeria during COVID-19. Private universities were established to impact knowledge, enabled unhindered learning and timely turn-out of graduates since their inception in 1999. However, private universities’ operational efficiency was challenged and truncated by the outbreak of the COVID-19 pandemic, which motivated the thrust to determine their operational resilience along with their efficiency. Primary data were obtained from academic lecturers in eight selected private universities in Southwest Nigeria. The questionnaire used was adapted, and the validity and reliability were established. Findings showed that operational resilience significantly affected the operational efficiency of the universities. Therefore, institutions should leverage technology to enhance response and fast-track learning to drive their operational efficiency in the face of disruptions and pandemic.
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Ishola, A. (2017). Workplace safety management as correlates of wellbeing among factory workers in Oluyole industrial estate, Ibadan, Oyo State Nigeria. African Journal of Social Work, 7(2), 45-51.
Jaja, J. M. (2013). Higher education in Nigeria: Its gain, its burden. Global Journal of Human Social Science Linguistics & Education, 13(14), 21-29.
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Kanematsu, H. & Barry, D. M. (2016). The importance of STEM for modern education. In: STEM and ICT Education in Intelligent Environments. Springer.
Kasule, G. W. (2015). Impact of work environment on academic staff job performance: Case of a Uganda University. International Journal of Advances in Management and Economics, 4(4), 95-103.
Kinman, G. & Wray, S. (2018). Presenteeism in academic employees—occupational and individual factors. Occupational Medicine, 68(1), 46-50.
Kotter, J. P. & Heskett, J. L. (2011). Corporate culture and performance. Free Press.
Krejcie, R. V. & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(1), 607-610.
Kunz, T. P., & Crones, S. F. (2015). The impact of practitioner business rules on the optimality of a static retail revenue management system. Journal of Revenue and Pricing Management, 14(3), 198-210.
La, V. P., Pham, P. H., Ho, M. T., Nguyen, M. H., Nguyen, K. L. P., Vuong, T., Nguyen, H. T., Tran, T., Khuc, Q., Ho, M., & Vuong, Q. H. (2020). Policy response: Social media and science journalism for the sustainability of the public health system amid the COVID-19 outbreak: The Vietnam Lessons. Sustainability, 12(1), 293.
Makhbul, Z. M., & Khairuddin, S. M. H. S. (2013). Stress among Malaysian academics: A conceptual study. International Journal of Academic Research in Business and Social Sciences, 3(1), 196.
Mbazor, D. N., Ajayi, M. A., & Ige, V. O. (2018). Staff satisfaction with workplace facilities in the school of environmental technology, Federal University of Technology, Akure, Nigerian. Journal of Environmental Sciences and Technology (NIJEST), 2(1), 69-77.
Miller, H. E. & Engemann, K. J. (2019). Business continuity management in data center environments. The International Journal of Information Technologies and Systems Approach, 12(1), 1-25.
Mishra, P. & Mehta, R. (2017). What we educators get wrong about 21st-century learning: Results of a survey. Journal of Digital Learning in Teacher Education, 33(1), 6-19.
Muflihah, Y. & Subriadi, A. P. (2018). A Basic Element of IT Business Continuity Plan: Systematic Review. Jurnal Informatika, 12(1), 17-23.
Mullen, P. E. (2010). Mental Health and the Law. McGraw-Hills Publishers.
Musah, M., Kong, Y., & Mensah, I. A. (2019). Exploring the link between operational efficiency and firms’ financial performance: An empirical evidence from the Ghana Stock Exchange (GSE). International Journal of Trend in Scientific Research and Development, 3(4), 841-848.
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Nigeria Center for Disease Control [NCDC] (2020). https://ncdc.gov.ng/
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Olofin, B. B., & Aniede, P. I. (2016). Problem and prospect e-learning in Nigerian universities. International Journal of Technology and Inclusive Education (IJTIE), 3(2), 320-327.
Oludeyi, O. S. (2015). A review of literature on work environment and work commitment: implication for future research in citadels of learning. Journal of Human Resource Management, 18(2), 32-46.
Oludeyi, O. S., Momoh, A. M., & Akinsanya, A. O. (2018). Campus environmental factors and job commitment of staff in State universities in Ogun South-West Nigeria. Human Social Sciences, 7(1), 42-61.
Osaat, D. S. & Ekechukwu, R. (2017). Managing workload of academic staff for job effectiveness in Nigerian universities: A study of University of Port Harcourt in South-South geopolitical zone of Nigeria. International Journal of Humanities Social Sciences and Education (IJHSSE), 4(12), 102-108.
Page, T. & Thorsteinsson, G. (2017). The impact of conventional school education on students’ creativity. I-Manager’s Journal on School Educational Technology, 13(1), 12.
Păunescu, C., Popescu, M.C., & Blid, L. (2018). Business impact analysis for business continuity: Evidence from Romanian enterprises on critical functions. Management & Marketing, 13(3), 1035-1050.
Wahab, B. (2020, March 19). FG orders closure of all schools in Nigeria because of Coronavirus. Pulse. https://www.pulse.ng/news/local/coronavirus-fg-orders-closure-of-all-schools-in-nigeria/lg5h0w6
Pricewaterhouse Coopers PWC (2019). Operational Resilience. https://www.pwc.ch/en/publications/2019/operational-resilience_final_web-singles.pdf
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2021-10-05
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OPERATIONAL RESILIENCE AND EFFICIENCY OF PRIVATE UNIVERSITIES IN SOUTHWEST NIGERIA: THE COVID-19 PANDEMIC EXPERIENCE (N. B. Amos, E. B. Dogo, J. A. Egwakhe, & J. E. Umukoro , Trans.). (2021). Journal of Business And Entrepreneurship, 10(1), 1-14. https://doi.org/10.46273/jobe.v10i1.203
